Yes. You may use an existing local number for your call center to integrate with IVR. The flow would be as follows: YOUR EXISTING LOCAL NUMBER → transferred directly to the ZAMMO PHONE NUMBER for automated workflow → transferred to your call queue. By going this route, you can still advertise a local phone number.

For optimal success, we recommend you start by directing a small percentage of the incoming calls to the Zammo phone number for the automated service. Once you test it on a smaller number, you can increase that percentage until you hit 100% of your calls being directed to the Zammo number. This will allow you to test the content, receive feedback, and then make content improvements if necessary before pushing all calls to that number. That transition can happen as fast as you want it to, but it is always good to test a new system in increments if at all possible for the best end user experience. Your telecom team should be able to tell you if they can randomly select a certain percentage or even come up with a round-robin type solution, e.g. transfer every 45th call to the Zammo number.