Various means are provided to quickly import FAQ content into the Zammo portal, e.g., adding multiple FAQ web page URLs, and uploading .pdf, .doc, .docx, .xls, .xlsx, and .txt files. Even though these options make for fast content creation, there are cases where team members prefer to maintain FAQ content in an external source rather than upload and maintain it in Zammo.
If the external knowledge base has an API, it can be called by Zammo to retrieve the answer. For instructions on how to send an HTTP request, please click see the “How To” article Implementing Http Requests.
An option that requires more advanced IT involvement is to create a field in the external knowledge base for question variants and then perform a pull from the knowledge base to Zammo on a regular basis. For more information on this approach, please see the “How To” article Connect Q&A with an Existing CMS System.
A compromise of these two approaches is to maintain an external document, e.g., an Excel spreadsheet, as the knowledge base and at regular intervals upload the file to Zammo.
If the knowledge base exists in an unstructured document, then Zammo can employ Azure AI Search to query data. For instructions on how to integrate Zammo with Azure AI Search, please the “How To” article Integrating Azure AI Search with UI Builder.