By importing this trigger .zip file into your conversation in UI Builder, customers can trigger a workflow to change/update the billing information on their account. The user can select to change their payment method or update their billing address.

EXPORT/IMPORT TRIGGER INSTRUCTIONS

1. Click on the trigger .zip file at the bottom of this page to download

2. In UI Builder find and select the 3 dots to the right of “zammostartingbot”

   

3. In UI Builder select, “Import a trigger”

   

4. Select the trigger .zip file you wish to import

   

SPECIAL INSTRUCTIONS FOR THIS .ZIP FILE

• We have included 5 potential trigger phrases, but we suggest that you edit and add others relevant to your business and use case.
• The 5 trigger phrases that we have included are shown below. You will want to ensure that you don’t have any conflicting trigger phrases or Q&A as this would cause an error in the NLU resulting in a “Not Understood” response.
  1. I would like to update my billing information.
  2. How do I update my billing info?
  3. Can I change my billing information?
  4. I need to change the information for billing on my account.
  5. My billing information needs to be updated.
• In this trigger, you will see that there is an API call required to login the user to their account and update their billing information. We have indicated this with a note, but you will need to build out that API connection. Instructions on how to do that can be found HERE.

.ZIP FILE

Media Use Cases_trigger_intentBilling_export.zip