Zammo integrates with Avaya Infinity to deliver a fully seamless support experience, combining advanced chatbot capabilities with real-time live agent interactions.

Activate

To activate the Avaya Infinity integration, select its Activate button in the Integrations page.

In the modal popup, enter the platform’s connection details and choose Activate.

Seamless Bot-to-Agent Handoff

Avaya Infinity enables a smooth transition from chatbot to live agent without interrupting the conversation.

Key capabilities include:

• Conversation continuity: Preserve chat history during handoff
• Real-time messaging: Maintain live, responsive communication
• File sharing: Send and receive files during agent interactions
• Session management: Ensure a consistent experience from bot to human support

Simplified Administration

Manage your integration efficiently with built-in administrative controls: