Zammo integrates with Avaya Experience Platform to help you deliver efficient, scalable live agent support alongside your chatbot experience.
To activate the Avaya Experience Platform integration, select its Activate button in the Integrations page.
In the modal popup, enter the platform’s connection details and choose Activate.
Pass engagement parameters into live chats to provide agents with additional context about the user, enabling more personalized and efficient interactions.
Improve the user experience during wait times with periodic system messages. These messages keep users informed and engaged while they are waiting to be connected to an agent.
Customize the live agent handoff experience with flexible system message controls: