Allow all PII allows all utterances (including sensitive PII data) to be tracked by the backend analytics platform that your conversational AI application interacts with.

For the purpose of this How To we'll create a dialog that uses the Allow All PII Recording action.

We'll add an action that prompts the user for some information and stores the data in a variable. We'll then output the contents of the variable to ensure it's been captured.

Finally, we'll verify the PII data is being captured in the backend analytics report via the Portal.

<aside> 💡 This How To assumes and requires your conversational AI application to be in a published state and available on the webchat channel.

</aside>

Step 1- Adding the Allow All PII Recording Action

To implement this we need to add the Allow all PII Recording action. To do this, perform the following steps:

  1. Click on the + node within the designer canvas in UI Builder and select Conversation Transcription → Allow all PII Recording:

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  1. Add a Prompt for Text action to capture information from the user by clicking on the + node underneath the Allow all PII recording action you just added:

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