Zammo supports a variety of data sources for building your knowledge base, including website URLs, documents, cloud storage, Microsoft SharePoint, and curated Q&A pairs managed directly within the Zammo portal.

Curated Q&A in the Zammo Portal

How to Add Curated Q&A as a Data Source

To incorporate curated Q&A into your Zammo knowledge base:

1. Open your Knowledge Base

   In the Zammo platform, navigate to your knowledge base and select Add a new data source.

1. Create the Data Source

   In the Create data source modal:

   • Enter a name and description for the data source.
   • Set the Data Source Type to Curated Q&As.
   • Click Create.

1. Edit the Data Source

   Once the data source appears in your list, click the pencil icon to open its settings.

1. Configure Indexing Options

   In the Update data source modal:

   • Expand the Indexing Configuration section.
   • Choose which version of Q&A content to sync—Chat (text) or Voice.
   • Click Update Indexing Configuration to save your settings.

   

   Zammo will begin syncing Q&A content with the appropriate knowledge base environment:

   • Q&A in the Edit & Review state sync to the Staging environment.
   • Q&A in the Published state sync to the Published environment.
   • Q&A in the Draft state are not synced.

2. Manage and Synchronize Content

   Continue editing Q&A pairs in the Portal as needed. After saving edits in the Edit & Review state, click Re-train Testing Model to push updates to the Staging knowledge base environment.

   Any Q&A that is promoted to or demoted from the Published state will automatically sync with the Published knowledge base environment.