🛠️ How-to guide · Last updated: September 17, 2026

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WHAT IT DOES

Manual entry lets you write a knowledge entry by hand — no file to prepare. It's the fastest way to add a short, authoritative answer you want to control word-for-word.

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When to use it

Reach for manual entry when the content is short and you own the exact wording — a policy note, an FAQ answer, a seasonal notice. For longer material or many documents, use Sources → Upload files or a Website crawl instead.

Before you start

• Access: a role that can add knowledge — Editor, Content Manager, Publisher, or Admin. See Roles & Permissions.
• Nothing else — no files or credentials needed.

Step by step

1. Open Sources and select Add source, then Manual entry.
2. Enter a Title — this becomes the entry's name in your content list.
3. Choose a Format: Markdown (default), Plain text, or HTML.
4. Write the Content.
5. (Optional) Add Tags to help organize and filter later.
6. Select Save and ingest. The entry processes and appears in your Sources list.

Composing a manual entry: give it a title, pick a format (Markdown, Plain text, or HTML), and write the content.

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Use Markdown headings (##) to structure a longer entry. Clear sections split into cleaner passages, which makes your agent's answers more precise.

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Every setting

Security & data handling

The text you enter is stored in your workspace and indexed into any knowledge base you add it to. It stays within your tenant; deleting the entry removes it from your content and its knowledge-base indexes.